Smart Government Steering Group

The framework of Taipei Smart City takes “smart government” as the core value, and promotes “smart security”, “smart building”, “smart transportation”, “smart education”, “smart healthcare”, “smart environment”, and “smart economy” to be the blueprint for the future development. In order to achieve it, “1+7 smart city steering groups” were established. The smart government steering group is comprised of the Department of Information Technology as the chair, the Department of Civil Affairs, the Department of Land, the Research, Development, and Evaluation Commission, and outside experts. The group is aimed to provide a more efficient business environment and citizen services by using smart technologies to intellectualize and digitalize the city government in Taipei.

Favorite Taipei City Government Pavilion Matchmaking

TAIPEI PASS

Solution Description

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[TaipeiPASS] A pioneer in the development of innovative IT service provided by the city government which highlights the concept of Government Digital Service (GDS). The humanistic and user-friendly interface emphasizes user needs, adopting an agile and flexible development method to replace the past waterfall development approach. It subdivides development into 4 phases: discovery, alpha, beta, and live. By incorporating user suggestions and rolling corrections, the agile work method allows the design team and development team to work even more closely together.

By bringing in the concept of GDS, we worked on optimization and corrections continuously throughout the trial operation. Thanks to these efforts, TaipeiPASS exceeded 82 points (Excellent level) in terms of user experience and the ease of use. At the same time, we accumulate feedbacks from users to be used as reference and foundation of future upgrades. At the same time, we keep strengthening the 4 core functions of TaipeiPASS, including identity verification, city services, venue rental discounts, and bill payments. Since operations began on September 14, 2020, the TaipeiPASS app has been downloaded by over 300,000 users, helping Taipei City to establish a solid foundation for digital transition.

Solutions

Smart Government Steering Group

5.64k 0

Smart Governance

Taipei Urban Intelligence Center

To promote Taipei’s data-driven city governance, the Taipei City Government established the Taipei Urban Intelligence Center which is mainly responsible of integration of data from across city agencies and data applications. TUIC facilitates data-driven governance through two approaches: Data integration - setting up the infrastructure and bringing data across wide range of domains together; and Data analytics - conducting in-depth analysis for interdisciplinary urban issues and provide insights for better decision-making. To applicate and discuss with cross-domain data, TUIC has built the Taipei Urban Intelligence Center Dashboard which is for collecting data from different bureaus. The application is built with various "components". Each data component pre-integrates domain knowledge and design of data visualization. Users can create different dashboards according to their needs, therefore users can immediately know various urban information.

TAIPEION – Innovative and Smart Public Affairs Application Ecosystem

Smart Government Steering Group

5.67k 0

Smart Governance

TAIPEION – Innovative and Smart Public Affairs Application Ecosystem

The scope of TAIPEION covers over 80,000 workers of Taipei City Government, including the staff of first and second level agencies, as well as public schools of all levels. The interface meets the demand for a modernized public affairs work environment. In the past, employees need to check the different systems to look up if any case require processing and handling. TAIPEION integrates the info from the various IT systems onto a platform that offer functions such as personalized dashboard, instant messaging, notification dispatch, scheduler, and announcement boards. It is also accessible via mobile devices over the Internet, thereby reducing unnecessary wait time and boosting work efficiency.

Borough Office Digital Administration System

Smart Government Steering Group

1.65k 0

Smart Governance

Borough Office Digital Administration System

To promote the smart city policy, each village offices has been configured the Digital Administration equipments (including IPAD and card reader). When the office was handling public affairs, we could use the identification card or the proximity card to make data registration and identification by the equipment. It also replaces the traditional manual operation mode and simplifies the queuing situation. It could increase the operation efficiency and service quality.

Using AI Technology to Review Contracts for Pre-sale Housing

Smart Government Steering Group

8.33k 2

Smart Governance

Using AI Technology to Review Contracts for Pre-sale Housing

Department of Land Administration, Taipei City Government uses AI technology - with Natural Language Processing (NLP), machines can make sense of the meaning of text and sentence of "Standard Contracts for Pre-sale Housing" through learning. Formulate human-machine integration contract review standards, form a big data database to allow AI to gradually replace manpower, quickly review contracts, build an efficient government, and ensure the transactional security of real estate.