D8AI Inc.
Vision: creating practical and economic AI solutions beneficial to human society
Mission: to efficiently provide enterprises and organizations with custom AI solutions
D8AI Inc. is an AI service provider. Our products and services include enterprise-grade chatbots, virtual assistants, AI customer service, natural-language analytics, business data prediction, precision marketing, and AI document recognition, with applications in government services, finance & insurance, healthcare, retail, tech industries, etc.
Founded in 2017 in Taipei, the D8AI team comprises seasoned scientists and engineers with an average work experience of over 10 years, and with expertise covering natural-language processing, computer vision, predictive analytics, and full-stack software development & deployment.
Virtual Assistant for Emergency Dispatchers
Solution Description
In any emergency call center, dispatchers play a key role in the emergency response procedure. During an emergency, a dispatcher needs to sort out a stream of incoming calls in real time, assess the incident status dynamically, deploy first-responder units most suitable for the rescuing mission, as well as coordinate with organizations that can assist the rescue.
“Little Dr. Dispatch” is an AI-enabled virtual assistant for emergency dispatchers. It was co-developed by D8AI Inc. and New Taipei City Fire Department. D8AI developed the AI algorithms, system logics, user interface, software-hardware integration and deployment for Little Dr. Dispatch; NTC Fire Department was responsible for providing domain know-hows, model-training data, and testing and implementing Little Dr. Dispatch.
The software system of Little Dr. Dispatch contains a natural-language processor based on a deep-learning BERT model. The main functions of Little Dr. Dispatch include (1) updating the status of any emergency incident in real time, (2) reminding the dispatcher to take proper actions at the right timing, (3) answering the dispatcher’s inquiries for task-related information, and (4) fulfilling the dispatcher’s request for an incident report that summarizes all key facts of the incident.