As AI Agent technologies rapidly mature, AI Digital Workers have evolved from a trending topic into practical applications, becoming a key driver of digital transformation across organizations. From daily administrative support to cross-system workflow automation, AI is steadily integrating into real operational environments. However, when deploying AI Digital Workers within organizations, the real challenge lies not in the technology itself, but in ensuring secure, controllable, and compliant implementation.

At this Smart City Expo forum, we will explore the practical strategies and critical considerations for adopting AI Digital Workers—from infrastructure (Infra) and application layers (AP) to AI governance and management frameworks. The session aims to help organizations unlock AI-driven value while maintaining security, accountability, and responsible deployment.