APICTA Awards Smart Solutions

Vital CRM is a SaaS for SMEs developed since 2010 and is the only company from Taiwan chosen by The Gartner CRM Vendor Guide, 2017. In the past 6 years of operation, Vital CRM has accumulated over 1,000 paid customers in several industries around the world such as retail, import/export agents and professional service sectors. Vital CRM is in consist of Marketing, Sales, and Service functionalities Marketing – It provides marketers defined tags and advanced search to segment customer in to groups and send out in series of customized marketing messages automatically to increase repurchase rate. Sales – Salespersons can schedule appointments, inquire or input contact history of customers, create opportunity forecast in App anytime anywhere. Service – Customer Service Rep can maintain customers service history to sync with colleagues and set up to do to and reminder to ensure customers problem solved. APIs – Providing APIs to integrate with online shop or physical store devices.