Hualien County

Guided by the principles of being people-centered, smart governance, and sustainable development, the Hualien County Government leverages digital technologies to enhance public service quality and create an efficient yet people-oriented governance environment. In response to evolving travel patterns and diverse visitor needs, the County Government integrates tourism, transportation, events, and industry information to launch the “Hualien Travel Assistant” AI Smart Customer Service System, offering 24/7, multilingual, and location-independent services to help travelers quickly access essential information.
This system represents a key milestone in advancing smart tourism and digital governance. Through continuous optimization of data content and service functions, it establishes a more precise and scalable public service model. By introducing AI technology, the Hualien County Government aims to strengthen public–private collaboration and information integration, promote tourism industry upgrading, and showcase Hualien as a friendly, innovative, and internationally oriented smart city.

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Hualien e-Transport Interdisciplinary Intelligent Transport System

Innovative Application Award

Solution Description

Smart Transportation

In order to achieve the goal of intelligent transportation in Hualien and alleviate the crowds and traffic problems brought about by the opening of the entire Suhuakai line and the traffic problems in the city center, the Hualien County Government has developed a design that conforms to the local characteristics and constructs intersection numbers through the "Development and Construction Design of Intelligent Transportation System". Using smart technology to make traffic policies more accurate. Entrusted "Chunghwa Telecom Co., Ltd." to stage software and hardware in the "2018 Hualien Intelligent Traffic Integration Management System Construction Plan in Response to Su Hua Changing Vehicles", "2019 Hualien County Smart Traffic Management System Expansion Plan", The "109-Year Hualien County Smart Parking and Guidance System Construction Plan", "110-Year Hualien County Smart Road Network Management Integration and Traffic Corridor Improvement Plan" and other projects have been completed successively. There are five functions for overall optimization and refinement: "Cloud Smart Traffic Control", "Restructuring Time Signs", "Traffic Big Data Value-Added Application", "Signal History", and "Smart Parking"

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Solutions

Smart Tourism-Hualien AI Agent: 24/7 Digital Travel Hub

Hualien County

20 0

Smart Governance

Smart Tourism-Hualien AI Agent: 24/7 Digital Travel Hub

"Hualien AI Agent: 24/7 Digital Travel Hub" is a smart solution specifically designed to enhance urban resilience and boost traveler confidence. Built on the LangGraph architecture and integrated with multiple Large Language Models (LLMs), the system utilizes Natural Language Processing (NLP) to precisely understand user needs. It supports over 20 languages, providing authoritative information ranging from local culture to real-time post-disaster traffic updates and safe routing. As the first AI Agent in Taiwan capable of proactively calling multi-source real-time APIs across various government departments, it combines LBS (Location-Based Services) with a professionally maintained RAG authoritative knowledge base. This allows the system to push precise safety alerts and personalized itinerary recommendations to users. Through deep OMO (Online-Merge-Offline) integration, the service extends from digital platforms to major transportation hubs, visitor centers, and local businesses. It not only demonstrates the resilience of digital governance but also fully empowers the tourism industry to accelerate its recovery.