Taichung City Government

Taichung: Smart-Driven, Sustainability-Led
With a population of 2.86 million, Taichung is not only Taiwan's second-largest city but has also been recognized by CNN as "Taiwan's Most Livable City." Home to the world's highest density precision machinery cluster—known as the "Golden Valley"—Taichung has emerged as a critical powerhouse for the semiconductor and high-tech industries.
As a distinguished CDP "A-List" city for climate action, Taichung is aggressively driving a dual transformation in "Digital" and "Net-Zero" development. We actively leverage AI technology to optimize urban governance, demonstrating exceptional soft power through initiatives ranging from smart transportation to the internationally acclaimed "Taichung Pass" digital service. With the completion of world-class landmarks such as the Taichung International Convention and Exhibition Center and the Taichung Green Museumbrary, Taichung seamlessly integrates cutting-edge technology, cultural aesthetics, and low-carbon living. It is a premier smart, livable capital embracing innovation and connecting global opportunities.

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TAX AI "ANYWHERE DOOR": A SEAMLESS ONE-STOP TAX SERVICE

Solution Description

Smart Governance

The Taichung Local Tax Bureau has launched the "Local Tax AI Anywhere Door," a 24/7 intelligent service platform powered by AI and Natural Language Processing (NLP). By integrating local, national, and cross-agency data, the system utilizes Deep Learning (BERT) and a specialized tax knowledge base to provide precise, multi-turn conversational consultations. The platform also features online applications, tax simulations, e-payments, and live text/video support, drastically reducing processing time and costs for citizens. To date, it has served over 440,000 cases with 99% accuracy and over 90% satisfaction, effectively lowering transportation-related carbon emissions and demonstrating the power of human-centric digital governance.

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Solutions

SAFE SWIM Aquatic Safety Detection System

Taichung City Government

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Smart Governance

SAFE SWIM Aquatic Safety Detection System

Safe Swim utilizes advanced AI technology to provide safety solutions for various aquatic environments.With SAFE SWIM Guard and SAFE SWIM Zone, the system adapts to different aquatic environments, using algorithms to accurately recognize movements in and around the water.It ensures 24/7, comprehensive safety monitoring, enhancing water safety and protecting every user’s life.

Taichung City Government

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Smart Governance

TCPASS

The Taichung Pass APP comprehensively integrates municipal services, including payment and billing, vaccine appointments, a complaint integration platform, event calendars, and various welfare information, allowing citizens to conveniently access online services through a single mobile device. Citizens who use the Taichung Pass to present their digital citizen virtual card can also enjoy exclusive discounts. To expand the range of benefits, businesses in neighboring counties and cities are actively being recruited to join the program. As of now, more than 1,000 stores offer discounts, including many chain brands, specialty food vendors, and top ten souvenir stores.

Taichung City Air Quality Sensor IoT Network

Taichung City Government

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Smart Environmental Protection

Taichung City Air Quality Sensor IoT Network

Taichung City has deployed 1,220 air quality sensors, utilizing IoT and AI learning, along with a geographic information system to visually present real-time sensor monitoring data.By leveraging big data analysis, pollution hotspots and peak pollution periods are identified to assist environmental agencies in smart law enforcement. Additionally, cross-department collaboration is implemented for environmental governance, employing intelligent technology management for air quality control. The integration of unmanned aerial vehicles (UAVs) further enhances pollutant sampling efficiency.

Taichung City Government

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Smart Governance

TCPASS

TCPASS app provides a comprehensive integration of municipal services, including mobile payments, "Maternity Taxi" bookings, vaccine appointments, online applications, event calendars, and various welfare updates. Members can use their Digital Citizen Card to access exclusive discounts at over 1,500 partner stores across Taichung and Nantou, including famous chain brands, local delicacies, and Top 10 Souvenir shops. TCPASS has become a highly acclaimed tool, making diverse digital services effortlessly accessible to all citizens.