Galaxy Software Services Corporation

Galaxy Software Services Corporation

Established in 1987, we are the leader in Taiwan’ s IT industry, the regional IT software and SaaS cloud service provider. We are a pure software company primarily engaged in software talent training and the software technology development business.
Our innovative applications and solutions have won the heart of over 2,000 financial services firms, governmental units, hospitals, telecommunication providers and customers from various industries, along with over 10,000 individual cloud application users. GSS was awarded the 5th National Industrial Innovation Award, 3rd Taiwan Mittelstand Award, and many other awards and recognitions.
The enterprise solutions we provide include cloud services, integrated knowledge worker platform, information management, and industrial solutions for financial and medical institutions. Our service scope covers Taiwan, China, Japan, and Southeast Asia. With advanced technology, we are well experienced with enterprise personal assistant, enterprise instant messenger, AI, and Natural Language Processing
In today’s era of ever-changing information technology, we are able to grasp the trends in software development quickly and accurately, introducing the new knowledge to our customers. Always with the principle of “Quality & value, we’re committed” in mind, GSS will be your most reliable long-term partner!

Vital CRM

Solution Description

E-Office

Vital CRM is a SaaS for SMEs developed since 2010 and is the only company from Taiwan chosen by The Gartner CRM Vendor Guide, 2017. In the past 6 years of operation, Vital CRM has accumulated over 1,000 paid customers in several industries around the world such as retail, import/export agents and professional service sectors.
Vital CRM is in consist of Marketing, Sales, and Service functionalities
Marketing – It provides marketers defined tags and advanced search to segment customer in to groups and send out in series of customized marketing messages automatically to increase repurchase rate.
Sales – Salespersons can schedule appointments, inquire or input contact history of customers, create opportunity forecast in App anytime anywhere.
Service – Customer Service Rep can maintain customers service history to sync with colleagues and set up to do to and reminder to ensure customers problem solved.
APIs – Providing APIs to integrate with online shop or physical store devices.

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