Taichung City Government

Taichung: Smart-Driven, Sustainability-Led
With a population of 2.86 million, Taichung is not only Taiwan's second-largest city but has also been recognized by CNN as "Taiwan's Most Livable City." Home to the world's highest density precision machinery cluster—known as the "Golden Valley"—Taichung has emerged as a critical powerhouse for the semiconductor and high-tech industries.
As a distinguished CDP "A-List" city for climate action, Taichung is aggressively driving a dual transformation in "Digital" and "Net-Zero" development. We actively leverage AI technology to optimize urban governance, demonstrating exceptional soft power through initiatives ranging from smart transportation to the internationally acclaimed "Taichung Pass" digital service. With the completion of world-class landmarks such as the Taichung International Convention and Exhibition Center and the Taichung Green Museumbrary, Taichung seamlessly integrates cutting-edge technology, cultural aesthetics, and low-carbon living. It is a premier smart, livable capital embracing innovation and connecting global opportunities.

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Leading the World! Taichung’s MIT Self-Driving Bus Upgraded the Smart Transportation

Solution Description

Smart Award

This test drive project was assisted by the Taichung Government that provided the field between December 21, 2018 and January 21, 2019. Domestic self-driving car manufacturers jointly launched the test ride service for the public. The Taichung City Government not only provided the test field for trials, but also invited domestic solution providers related to self-driving car and integrated those offer operations, equipment, technology services to form the Taichung flagship team. Taiwan Optical Platform set up the optical fiber network and Wistron developed the cloud platform of self-driving cars while Startrii., LILEE Systems and National Taiwan University (NTU) jointly developed the Motion Control Platform. The self-driving M-Bus developed by Industrial Technology Research Institute (ITRI) has been made possible with the cooperation of ITRI, Mobiletron, RAC Electric Vehicles Inc., and NTU. M-Bus was equipped with the Surrounding Sensing Subsystem (S3), Taiwan’s first environment sensing subsystem developed for self-driving vehicles, providing unique riding experience to the public with the emerging technology.

Solutions

Taichung City Government

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Smart Governance

TCPASS

TCPASS app provides a comprehensive integration of municipal services, including mobile payments, "Maternity Taxi" bookings, vaccine appointments, online applications, event calendars, and various welfare updates. Members can use their Digital Citizen Card to access exclusive discounts at over 1,500 partner stores across Taichung and Nantou, including famous chain brands, local delicacies, and Top 10 Souvenir shops. TCPASS has become a highly acclaimed tool, making diverse digital services effortlessly accessible to all citizens.

TAX AI "ANYWHERE DOOR": A SEAMLESS ONE-STOP TAX SERVICE

Taichung City Government

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Smart Governance

TAX AI "ANYWHERE DOOR": A SEAMLESS ONE-STOP TAX SERVICE

The Taichung Local Tax Bureau has launched the "Local Tax AI Anywhere Door," a 24/7 intelligent service platform powered by AI and Natural Language Processing (NLP). By integrating local, national, and cross-agency data, the system utilizes Deep Learning (BERT) and a specialized tax knowledge base to provide precise, multi-turn conversational consultations. The platform also features online applications, tax simulations, e-payments, and live text/video support, drastically reducing processing time and costs for citizens. To date, it has served over 440,000 cases with 99% accuracy and over 90% satisfaction, effectively lowering transportation-related carbon emissions and demonstrating the power of human-centric digital governance.