Taipei City Government

Xiǎo Zhào, an official AI in line@, can be instantly responsive to citizens about long-term care resources. Citizens only need to apply ‘On-line Application’ first, then simply clicking ‘I want to know’ icon, and Xiǎo Zhào may either offer condensed reply or referring users to withdraw needed resources. In addition, through line@, governors may actively push messages to line members, including promoting long-term care information and raising citizens’ recognition to policies. This dual communication empower Taipei Health Dept. also citizens being effectively acknowledged each other.

[TaipeiPASS] A pioneer in the development of innovative IT service provided by the city government which highlights the concept of Government Digital Service (GDS). The humanistic and user-friendly interface emphasizes user needs, adopting an agile and flexible development method to replace the past waterfall development approach. It subdivides development into 4 phases: discovery, alpha, beta, and live. By incorporating user suggestions and rolling corrections, the agile work method allows the design team and development team to work even more closely together. By bringing in the concept of GDS, we worked on optimization and corrections continuously throughout the trial operation. Thanks to these efforts, TaipeiPASS exceeded 82 points (Excellent level) in terms of user experience and the ease of use. At the same time, we accumulate feedbacks from users to be used as reference and foundation of future upgrades. At the same time, we keep strengthening the 4 core functions of TaipeiPASS, including identity verification, city services, venue rental discounts, and bill payments. Since operations began on September 14, 2020, the TaipeiPASS app has been downloaded by over 300,000 users, helping Taipei City to establish a solid foundation for digital transition.

Taipei City Government cooperated with Turing Drive Co. Ltd. to initiate a midnight self-driving bus test on the bus lane of Xinyi Road. From May, this test will verify the various scenarios that may face in the future. According to the results, the test will be gradually to carry passengers, and the public will experience the test ride as soon as September this year. Turing Drive Co. Ltd. is a new domestic team that specializes in the development of autonomous driving systems, combining deep learning, sensor fusion, parallel computing, and vehicle dynamic control technologies.

In light of the COVID-19 pandemic, the Department of Information Technology (DOIT) developed the COVID-19 Data Integration Dashboard which gathers pandemic-related information from both Taiwan and abroad as references for city officials and the emergency response task force. The data collected include details such as the National Health Insurance Administration’s pharmacy face mask inventory, number of face mask sold via the face mask vending machines, number of users utilizing public venues, gauge of pandemic-related topics on the Internet, and more. The main data displayed here emphasizes comprehensive, cross-department matters and a viable solution to resolving the problem of data scattered across different agencies. The materials are presented in a fashion reflecting geospatial elements, ensuring that officials can grasp all necessary pandemic updates and current status of all administrative districts for decision-making references.

The Taipei QR (TPQR) Service provides the public with diversified electronic payment options. In addition to paying Taipei City’s public service fees and fines, the service seeks to connect with Taipei Zoo, off-road smart parking facilities, commercial districts, markets, and city government activities involving more than 1000 participants, as well as other cross-municipality and private sector use scenarios. It also looks forward to bring in more third-party payment companies to create an even more open and diversified e-payment ecosystem to jointly promote smart applications for urban settings.

EasyCard has been the best transportation and spending companion in Taiwan. After 20 years of development in cashless payment, a new electronic payment system, EasyWallet, was introduced to bring the best electronic wallet using experience for consumers and businesses, and achieve the vision of a cashless lifestyle! The advantages of EasyWallet include beep transportation, EasyCard management, smart payment Integration and EasyCard for minors.

In compliance with the directives from Taiwan CDC, how to keep track of visitors in preparation for potential epidemic investigations while continuing the gradual reopening of city venues and facilities is an issue that needs to be addressed. The Department of Information Technology (DOIT) developed the myCode application to provide city-affiliated public venues and facilities with a tool to complete real name registration process in a quick and efficient manner – by scanning the barcode on ID cards. As a smartphone app, the program can be rapidly disseminated. Another added benefit is that respective venues do not have to invest in development or equipment to utilize the app. All data collected by the app are encrypted and stored by DOIT, providing the best protection to the personal information database.

Taipei Cool-Cloud is user-centric, providing teachers and stu-dents with online learning resources and teaching materials, as well as high-quality cloud learning services that are suitable for teachers and students. So far, it has exceeded 38 million views and has accumulated 11,284 online teaching videos. , 43,821 online test questions, 78,106 online courses, 21 online data-bases and more than 460,000 book resources, and provide high school cross-school online electives, university experience, and after-school multi-enhancement classes, etc. Courses to train students to explore and learn independently.

The AIoT Internet of Things platform of Nangang Depot Social Housing can establish a prediction model based on the past electricity consumption records of residents, and provide warnings that the electricity bills of the residents who may exceed the level of the current month, as well as abnormal electricity consumption alerts. The model of artificial intelligence will continue to learn and optimize based on the feedback of the data, and then reduce overall energy consumption in the community. The public facility in community, air-conditioning can be adjusted by the platform with time and electricity price optimization based on historical data such as indoor and outdoor temperature, humidity, and facility control parameters. And pursue the minimization of electricity bills without affecting the user experience, and avoid electrical loads. Large amounts of electricity are used during peak hours.

In order to provide people with full day real-time parking information and smart payment services, we plan smart parking spaces to deploy sensing facilities to detect when vehicles enter and leave, if you receive a smart parking payment notice, you can use your mobile phone to scan the QR-CODE on the smart parking payment notice to check parking information, pay with smart payment, and enjoy a 10-minute free parking. We provide 24-hour real-time parking information, the【iTaipeiParking】App can query real-time parking information and it will save 5 to 10 minutes to find a parking space.

By applying AIoT technology in fire safety equipments , AIoT-based Smart Fire Alarm System provides solutions as follows: 1.If fire safety equipments and fire escape equipments ruined due to human behaviors, AIoT-based Smart Fire Alarm System will supervise the situation timely,while automatically telling the abnormal case,then it notifies fire safety manager soon. 2. In case of fire, using the former technology, AIoT-based Smart Fire Alarm System will notify fire safety manager instantly, while automatically notifying 119 ,transmitting real-time fire information to reduce the time for dispatching fire fighters and engines.

Taipei Water Department (TWD) is the first utility in Taiwan providing Smart Water Meter (SWM) for billing and water management. All newly constructed buildings have to equip SWM in Taipei since 2020. Moreover, in order to enhance SWM industries and big data analyses of water usage, Taipei Water Department held a proof of concept project for SWM testing and constructed a demonstration zone of Smart Water Network, respectively. All the efforts will transform Taipei into an intelligent & convenient city. The project also won the 2021 “Smart City Innovation Application Awards".

The "YouBike 2.0 Bike Sharing System" adopts the concept of on-board machine and lite dock design to reduce the limit of installation at YouBike stations and make all stations "Closer and Denser" to you! YouBike 2.0 is equipped with a smart panel as the operation platform for rent and return, with not only the text display function also a QRcode scanning rental service, providing members with more convenient ways of various rental services! Partial adjustments have been made to YouBike 2.0 as well, making the operation more user-friendly!

In order to facilitate a less burdensome working environment for rank-and-file police officers, and realize Mayor Ko’s vision of Intelligent Policing, the TCPD has been the first to develop the “TCPD Work Smart Platform”, including features such as the "Digitalized Officer Duty Log", "Digitalized Officer Patrol System" and the "Digital Stop Check System", providing officers with the ability to carry out all their everyday duties efficiently with the aid of the M-Police Smart Tablet. The digitalization campaign has greatly enhanced officers’ working environment and significantly boosted overall policing efficiency.

iTrash was established in September 2014. Providing an integrated service, Smart Waste Collection Service, combines smart garbage collection, smart bottle and can collection, and smart food waste collection. Users can make use of iTrash service at any time with an Easy Card. We insist on providing users with a new choice for a better lifestyle. Through the 24-hour immediate and low-touch smart waste collection service, we encourage users to practice garbage sorting in order to achieve the goal of waste reduction and environment sustainability.

Enter and exit at the school entrance, use the student ID card to automatically record body temperature after the card is received, and link to the health management system or the body temperature autonomous recording system to ensure that there are no loopholes in the epidemic prevention and improve the efficiency of the epidemic prevention work to protect the health of teachers and students .

The Taipei 3A Teaching Base Center was established in 2017 with the support of the Taipei Bureau of Education. The main goal is to establish a demonstration teaching team that can use 3A technology innovation teaching models and effective teaching strategies. Introduce industry, government, and academic resources to train seed teachers in Taipei, expand the establishment of educational network platforms and communities, establish innovative models and model learning, and enhance teachers' teaching effectiveness and student learning effectiveness.

Taipei took the lead in introducing the "Smart Ordering System Electronic Payment" which is most anticipated by students. This service was proposed by the Student Class Association, in response to the fact that there are fewer hot food stores around the school, convenience stores farther away, and hot food department orders. Long queues and large numbers of food delivery points during meal times have gathered problems. The school has integrated smart innovation and digital governance concepts, launched a comprehensive integrated service of Smart Campus 4.0, built an ordering system for students, and reserved lunch with the school’s hot food department in advance through leisure travel Pay or pay with a digital student ID card, save the time of waiting in line for meal payment for a long time, and achieve a smart cashless campus with parallel card payment.