Taipei City Government

[TaipeiPASS] A pioneer in the development of innovative IT service provided by the city government which highlights the concept of Government Digital Service (GDS). The humanistic and user-friendly interface emphasizes user needs, adopting an agile and flexible development method to replace the past waterfall development approach. It subdivides development into 4 phases: discovery, alpha, beta, and live. By incorporating user suggestions and rolling corrections, the agile work method allows the design team and development team to work even more closely together. By bringing in the concept of GDS, we worked on optimization and corrections continuously throughout the trial operation. Thanks to these efforts, TaipeiPASS exceeded 82 points (Excellent level) in terms of user experience and the ease of use. At the same time, we accumulate feedbacks from users to be used as reference and foundation of future upgrades. At the same time, we keep strengthening the 4 core functions of TaipeiPASS, including identity verification, city services, venue rental discounts, and bill payments. Since operations began on September 14, 2020, the TaipeiPASS app has been downloaded by over 300,000 users, helping Taipei City to establish a solid foundation for digital transition.

Taipei City has developed 45 intelligent intersections since 2020, including 21 intersections controlled by dynamic control system for congestion improvement and 24 intersections controlled by traffic -responsive signal control system for green time efficiency at intersections. The dynamic control system named PaSO Plus uses real-time traffic data from roadside detectors and compute important traffic parameters in a very short time to send dynamic signal plans to the onsite signals. In this way, the signals could adjust green time in repsonse to the real traffic demand to optimize the traffic flows in the control area and improve corridors travel time. The travel time of the main corridors - Keelung Road and Xinyi Road has been reduced by 7~16%, and the junction delay has been reduced by 10~20%. The traffic-responsive signal control system uses AI edge image reconition system and the pedestiran touch button to sense vehicles and pedestrians, and adjust phase split instantly. In this way, the waste time of stopped vehicles on the arterial road can be saved and pedestrian crossing intersections become safer.

In light of the COVID-19 pandemic, the Department of Information Technology (DOIT) developed the COVID-19 Data Integration Dashboard which gathers pandemic-related information from both Taiwan and abroad as references for city officials and the emergency response task force. The data collected include details such as the National Health Insurance Administration’s pharmacy face mask inventory, number of face mask sold via the face mask vending machines, number of users utilizing public venues, gauge of pandemic-related topics on the Internet, and more. The main data displayed here emphasizes comprehensive, cross-department matters and a viable solution to resolving the problem of data scattered across different agencies. The materials are presented in a fashion reflecting geospatial elements, ensuring that officials can grasp all necessary pandemic updates and current status of all administrative districts for decision-making references.

Taipei Cool-Cloud is user-centric, providing teachers and stu-dents with online learning resources and teaching materials, as well as high-quality cloud learning services that are suitable for teachers and students. So far, it has exceeded 38 million views and has accumulated 11,284 online teaching videos. , 43,821 online test questions, 78,106 online courses, 21 online data-bases and more than 460,000 book resources, and provide high school cross-school online electives, university experience, and after-school multi-enhancement classes, etc. Courses to train students to explore and learn independently.

The Taipei QR (TPQR) Service provides the public with diversified electronic payment options. In addition to paying Taipei City’s public service fees and fines, the service seeks to connect with Taipei Zoo, off-road smart parking facilities, commercial districts, markets, and city government activities involving more than 1000 participants, as well as other cross-municipality and private sector use scenarios. It also looks forward to bring in more third-party payment companies to create an even more open and diversified e-payment ecosystem to jointly promote smart applications for urban settings.

Taipei took the lead in introducing the "Smart Ordering System Electronic Payment" which is most anticipated by students. This service was proposed by the Student Class Association, in response to the fact that there are fewer hot food stores around the school, convenience stores farther away, and hot food department orders. Long queues and large numbers of food delivery points during meal times have gathered problems. The school has integrated smart innovation and digital governance concepts, launched a comprehensive integrated service of Smart Campus 4.0, built an ordering system for students, and reserved lunch with the school’s hot food department in advance through leisure travel Pay or pay with a digital student ID card, save the time of waiting in line for meal payment for a long time, and achieve a smart cashless campus with parallel card payment.

The Taipei 3A Teaching Base Center was established in 2017 with the support of the Taipei Bureau of Education. The main goal is to establish a demonstration teaching team that can use 3A technology innovation teaching models and effective teaching strategies. Introduce industry, government, and academic resources to train seed teachers in Taipei, expand the establishment of educational network platforms and communities, establish innovative models and model learning, and enhance teachers' teaching effectiveness and student learning effectiveness.

EasyCard has been the best transportation and spending companion in Taiwan. After 20 years of development in cashless payment, a new electronic payment system, EasyWallet, was introduced to bring the best electronic wallet using experience for consumers and businesses, and achieve the vision of a cashless lifestyle! The advantages of EasyWallet include beep transportation, EasyCard management, smart payment Integration and EasyCard for minors.

Taipei Water Department (TWD) is the first utility in Taiwan providing Smart Water Meter (SWM) for billing and water management. All newly constructed buildings have to equip SWM in Taipei since 2020. Moreover, in order to enhance SWM industries and big data analyses of water usage, Taipei Water Department held a proof of concept project for SWM testing and constructed a demonstration zone of Smart Water Network, respectively. All the efforts will transform Taipei into an intelligent & convenient city. The project also won the 2021 “Smart City Innovation Application Awards".

In order to facilitate a less burdensome working environment for rank-and-file police officers, and realize Mayor Ko's vision of Intelligent Policing, the TCPD has been the first to develop the "Digitalized Officer Duty Log", "Digitalized Officer Patrol System", "Digital Stop Check System" and the "Traffic Violations Reporting System". Along with the implementation of hardware such as the handwriting tablet, the M-Police mobile mini-computer and Bluetooth photocopier, the digitalization campaign has greatly enhanced officers' working environment and significantly boosted overall policing efficiency.

By applying AIoT technology in fire safety equipments , AIoT-based Smart Fire Alarm System provides solutions as follows: 1.If fire safety equipments and fire escape equipments ruined due to human behaviors, AIoT-based Smart Fire Alarm System will supervise the situation timely,while automatically telling the abnormal case,then it notifies fire safety manager soon. 2. In case of fire, using the former technology, AIoT-based Smart Fire Alarm System will notify fire safety manager instantly, while automatically notifying 119 ,transmitting real-time fire information to reduce the time for dispatching fire fighters and engines.

To promote Taipei’s data-driven city governance, the Taipei City Government established the Taipei Urban Intelligence Center which is mainly responsible of integration of data from across city agencies and data applications. TUIC facilitates data-driven governance through two approaches: Data integration - setting up the infrastructure and bringing data across wide range of domains together; and Data analytics - conducting in-depth analysis for interdisciplinary urban issues and provide insights for better decision-making. To applicate and discuss with cross-domain data, TUIC has built the Taipei Urban Intelligence Center Dashboard which is for collecting data from different bureaus. The application is built with various "components". Each data component pre-integrates domain knowledge and design of data visualization. Users can create different dashboards according to their needs, therefore users can immediately know various urban information.

Parkey Smart Motorcycle Rack System is designed to apply in roadside motorcycle parking lots. With the integration of IoT techniques, the rack system can automatically issue parking tickets and provide real-time parking information. The system is made up of an automated payment machine, a smartphone app and a management platform and numerous parking racks. When a motorcycle is parked into the rack, the system will automatically lock and upload user information to the cloud. On the other hand, users are able to pay with either Parkey App or the automated payment machine beside the racks to unlock motorcycles. Above user and fare information will be synced with the city parking management agency.

To promote the smart city policy, each village offices has been configured the Digital Administration equipments (including IPAD and card reader). When the office was handling public affairs, we could use the identification card or the proximity card to make data registration and identification by the equipment. It also replaces the traditional manual operation mode and simplifies the queuing situation. It could increase the operation efficiency and service quality.

In order to resolve the problem caused by recurrent road-diggings, which affected the quality of road service,Taipei City Government established the Road Excavation Administration Center,Public Works Department ,Taipei City Government (abbreviated as REAC) on July1, 2015. Aiming for road maintenance, pipeline renewal, and elevated cable relocation, the RPIC will integrate relative projects, such as various city constructions and household pipeline designs of new housing plans, to manage and coordinate digging and restoration schedules of all pipeline administrations so that traffic impacts arisen from construction redundancies and conflicts due to insufficient communications among them will be reduced to the minimum. At the same time, there will be severe limits placed on night constructions to avoid affecting the tranquility of households.

Department of Land Administration, Taipei City Government uses AI technology - with Natural Language Processing (NLP), machines can make sense of the meaning of text and sentence of "Standard Contracts for Pre-sale Housing" through learning. Formulate human-machine integration contract review standards, form a big data database to allow AI to gradually replace manpower, quickly review contracts, build an efficient government, and ensure the transactional security of real estate.

Service Display of Taipei City Recycling Cup： Experience service of Taipei City Recycling Cup rental, return. Including the membership registration of Recycling Cup, Self-service rental and return of recyclable cups, etc. rental in A and return in B. no deposit required

The scope of TAIPEION covers over 80,000 workers of Taipei City Government, including the staff of first and second level agencies, as well as public schools of all levels. The interface meets the demand for a modernized public affairs work environment. In the past, employees need to check the different systems to look up if any case require processing and handling. TAIPEION integrates the info from the various IT systems onto a platform that offer functions such as personalized dashboard, instant messaging, notification dispatch, scheduler, and announcement boards. It is also accessible via mobile devices over the Internet, thereby reducing unnecessary wait time and boosting work efficiency.

This project is co-operated by the Taipei city public transportation office and the Taipei urban intelligence center, and the main purpose is to find out the suitable location for the taxi stands. We use the origin- destination data of taxis, through Kernel density estimation and K-means clustering to classify the hot spots of taxi hailing and implement a evidence based solution for taxi stands.

With the combination of the characteristics of 5G network and AMR intelligent robots for disinfection and delivery it provides convenient services and safe environment. There are some characteristics of 5G network, including high bandwidth, low latency, large connection, and high stability. AMR autonomous mobile robots combined with 5G network and deep learning technology, the robot can go to the ward autonomously and achieve the functions of medicine delivery, meal delivery, and ward disinfection. It can assist medical staff in sterilizing isolation wards, transporting lunch boxes, medicines, and other materials, to reduce the risk of infection and to improve work efficiency.

With the technique of AIoT, medical staff can open the communication software for remote consultation or monitoring without touching the computer, which can reduce the risk of infection, improve the quality of care, and reduce the cost of care. · PPC-22-M Medical-grade Panel PC · Contactless medical service with AI eye tracking function · Customized software, hardware and system integration services · Provide remote cloud-end and client-end communication software (optional) · Medical grade all-in-one computer with built-in battery · ToF Sensor can detect patient's condition at bed for real-time monitoring

''Assist the visually impaired passengers to take bus smoothly with IoT'' Combined with the server, OBU and warning devices, the system transfer the reservation to OBU to notice the bus drivers. The user could get information of bus arrival time and Push Notification of boarding/getting off service. ''Assist the visually impaired passengers to cross the road smoothly with IoT'' Setting up Bluetooth device at the intersection, so that users can automatically trigger the ''Audible pedestrian signal'' through the APP, and the information of the remaining time of pedestrian green light will display on the APP to assist the visually impaired can cross the intersection more safely.

1. Formulate a standard operating manual for the management of Taipei City Social Housing Engineering Archives, check and retain engineering graphic data according to standard operating procedures, import graphic data management codes, and standardize and retain Taipei City Social Housing Engineering Building Life Management engineering data. Improve the pre-operation of digital twins, continue to accumulate standardized social housing graphic materials, and continue to deepen the application to smart cities in the future. 2. Established the Taipei City Social Housing Engineering Archives warehouse management system, providing Taipei City social housing BIM and online viewing functions of various engineering data, and also providing a search function module, which is convenient for users to find the target engineering data.