Discover Taitung APP

1.Origins The administrative region of Taitung county covers a large rural areas and two off shore islands. For most of residents who live in rural or offshore islands, it is very inconvenient to apply for public service, especially when it comes to their tax obligation because there is only one local tax office in Taitung city. In order to solve these problems, it is important to set a convenient mobile smart system platform to serve the residents. After overcome many obstacles, we finally set up the first mobile tax service system in Taiwan under the limited budget. There are many departments of Taitung government and national branch offices supported in mobile smart tax service platform. Residents of Taitung county can simply go to the nearest public agencies to meet their needs. There is no need to go back and forth and taxpayer can pay anywhere. 2. Achievement： ●e-Tax statement service：41 departments or offices use the platform to serve the residents, and the satisfaction rate from users reaches 94.7%. ●Refund of overpaid tax APP and QR-Code service：the usage rate by APP or QR-Code from 35% to 64% compares to general refund of overpaid taxes in 2020. ●mobile pay tax service：Accept application for mobile reissuance of tax bills and collection of tax at the same time when the service tours to rural areas and offshore islands. ●share the experience：More than 10 counties reached us to learn mobile smart tax service platform and wished to join or set up similar platform.

The Taitung County Government has launched “TTFree,” making Taitung Taiwan’s first county to have full coverage using a wireless sensor network. TTFree is the first wireless network in Taiwan to do the following five things： 1. TTFree Service： The Taitung County Government provides Taiwan‘s first free public network with an assistance mechanism in order to maintain uninterrupted connectivity with TTFree. 2. TTFREE Verification：TTFREE provides 3 common ways for users to verify. Users can finish registering in just 1 minute. 3. Strong TTFREE Partners：The Taitung County Government has provided a single authentication system. By synthesizing government agencies, schools, hospitals, restaurants and buses, users can use a TTFree account all over Taitung County. 4. TTFREE Data ：In order to control the epidemic effectively, “TTFree” is the only place in Taiwan that use Wi-Fi to measure crowd flow metrics and provides real time alerts to users. 5. TTREE is Friendly: Through free WIFI router rentals, the Taitung County Government is able to do its best in promoting the beauty of Taitung in a timely manner, increase international exposure and contribute to the marketing of Taitung.

In order to improve digital governance, circular economy, and digital life, the Taitung County Government pioneered the use of service thinking of a digital government and built an innovative TTPush APP.: 1. “What’s New”： TTPush proactively provides information from the county government in real time, strengthens policy advocacy and increases public participation. 2. “Digital Citizenship” ： TTPush promotes the provision of personal information and cooperates with government information programs and activities to create accurate digital services. 3. “Personalized Messages”：Users can subscribe to news according to their preferences to get notices about relevant activities and benefits. 4. “Gold Coin Activities”： Taiwan's first "Gold Coin Rewards" encourages the public to participate in policies and incentivizes local consumption in order to create a model of shared service ecology. 5. “Gifts”： "Gold Coin Rewards" obtained by the public can be exchanged for gifts at the e-store. 6. “Public Parking”： Using "Gold Coin Rewards" to pay parking fees can motivate the public to become accustomed to online mobile payments as well as creates valuable smart city business opportunities.

Dawu and Haiduan Health Center are the implementation areas of the 2020 year virtual health insurance card trial program. The data write-in time is slow on current health insurance card, which is not conducive to home care and rural medical care. For this reason, Taitung County proposes a digital health insurance card solution. At the same time, it upgrades specifications and strengthens information security, so that people can go to the doctor without bring a physical card. Trial areas: "Dawu Township- Kaohsiung Medical University Chung-Ho Memorial Hospital ", "Haiduan Township- Hualien Tzu Chi Hospital ", combining with 5G remote video diagnosis and treatment, to provide villagers with safe and convenient clinic services.

In order to improve the accessibility to the specialist clinic for people in remote area and implement localized medical treatment. Physicians from both sides use the latest digital medical devices combined with information and communications technology to do an online consultation with patients, conducting an real time online diagnosis and treatment. Use the Internet to overcome traffic inconvenience and reduce traffic risks and costs. 1. Widely distributed : Since May 2020, Taitung County has set up telemedicine video points in 11 health centers each township, including the Rift Valley area, Coastal area, South Link Line and Outlying Islands, providing ophthalmology, dermatology, and otolaryngology remote specialist diagnosis and treatment services. 2. Resource integration: Cooperate with Taitung MacKay Memorial Hospital which is the only regional hospital in the county, and the neighboring medical center Kaohsiung Medical University Chung-Ho Memorial Hospital and Hualien Tzu Chi Hospital. By the video diagnosis and treatment system, physicians from both sides can communicate in real time, execute the treatment and implement two-way referrals. To achieve the early detection and early treatment. 3. Implementation results: Since May 11, 2020, it has served about 2,220 people.

To build up a smart city is the vision of the future of Taitung County Government in recent years. Operating in coordination with Taitung County Government, Cultural Affair Department puts effort into the enlargement and the extension from the current services and pushes the intellectualization of the services and the equipment of the library. In order to facilitate the process of borrowing and returning the books for the audience, the current direction of development is going forward to establish the modern RFID facilities and conduct the self-service system for borrowing and returning the books, which is also expected to help the public borrow the collections. The associated facilities include the 24-hour self-service point for books, the self-service machine for borrowing and returning books, the wall to display e-books, the platform of e-books, the application of smartphone, the RFID security gate, the working station of librarian, and the handheld RFID collection searching system, etc. The first 24-hour self-service point for taking books of the country is established in Taitung. Cultural Affair Department of Taitung County Government sets up the intellectualized borrowing system and the service point to take the preserved books by appointment for the audience to borrow and return the books and enjoy reading 24 hours of the day, never off! All the services of borrowing, returning and taking the books are not limited to the opening hours of the library!

For the purpose of national construction and county’s development, Taitung County Land Administration Department launches an integrated project of orthophoto production and digital terrain surveying, providing various spatial data, including 1/1000 map、1m DEM、10cm orthophoto, and whole-island 3D model, which can aid different tasks in Taitung County, such as cadastral survey, tourism planning, slope hazard prevention, civil construction, and land use planning.

1. Taitung Classroom of the Future: The purpose of the classroom is to create an immersive digital teaching environment via information technology. We focus on problem-based learning of 5C and STEAM through guided independent learning, cross-curriculum integration, and adaptability to future needs. 2. Technology Center of Intelligent Creativity Maker: The center is committed to instilling technology education in every elementary school. By introducing new theme-based curriculum, smart technology, and creative experience activities, we are confident the students will develop a practical, deep understanding not only of theory, but also the pleasure of creative learning. The Intelligent Creativity Maker education in Taitung will promote forward-thinking innovation.

In the past, mobile internet coverage in Taitung’s indigenous villages was much worse than in urban areas. Therefore, the County Government established the “i-Tribe” wireless network to narrow the digital divide in Taitung. As of late 2020, the Taitung County Government and the Council of Indigenous Peoples had set up 146 Wi-Fi hotspots (there are also 183 approved Wi-Fi hotspots in indigenous villages). Taitung is now a smart county where every indigenous village has an equal opportunity to obtain essential goods and services through the internet. The County Government is proud that all of our citizens, both rural and urban, now have fast and reliable access to something that is essential to modern life.