TAIPEION – Innovative and Smart Public Affairs Application Ecosystem

[TaipeiPASS] A pioneer in the development of innovative IT service provided by the city government which highlights the concept of Government Digital Service (GDS). The humanistic and user-friendly interface emphasizes user needs, adopting an agile and flexible development method to replace the past waterfall development approach. It subdivides development into 4 phases: discovery, alpha, beta, and live. By incorporating user suggestions and rolling corrections, the agile work method allows the design team and development team to work even more closely together. By bringing in the concept of GDS, we worked on optimization and corrections continuously throughout the trial operation. Thanks to these efforts, TaipeiPASS exceeded 82 points (Excellent level) in terms of user experience and the ease of use. At the same time, we accumulate feedbacks from users to be used as reference and foundation of future upgrades. At the same time, we keep strengthening the 4 core functions of TaipeiPASS, including identity verification, city services, venue rental discounts, and bill payments. Since operations began on September 14, 2020, the TaipeiPASS app has been downloaded by over 300,000 users, helping Taipei City to establish a solid foundation for digital transition.

To promote Taipei’s data-driven city governance, the Taipei City Government established the Taipei Urban Intelligence Center which is mainly responsible of integration of data from across city agencies and data applications. TUIC facilitates data-driven governance through two approaches: Data integration - setting up the infrastructure and bringing data across wide range of domains together; and Data analytics - conducting in-depth analysis for interdisciplinary urban issues and provide insights for better decision-making. To applicate and discuss with cross-domain data, TUIC has built the Taipei Urban Intelligence Center Dashboard which is for collecting data from different bureaus. The application is built with various "components". Each data component pre-integrates domain knowledge and design of data visualization. Users can create different dashboards according to their needs, therefore users can immediately know various urban information.

To promote the smart city policy, each village offices has been configured the Digital Administration equipments (including IPAD and card reader). When the office was handling public affairs, we could use the identification card or the proximity card to make data registration and identification by the equipment. It also replaces the traditional manual operation mode and simplifies the queuing situation. It could increase the operation efficiency and service quality.

Department of Land Administration, Taipei City Government uses AI technology - with Natural Language Processing (NLP), machines can make sense of the meaning of text and sentence of "Standard Contracts for Pre-sale Housing" through learning. Formulate human-machine integration contract review standards, form a big data database to allow AI to gradually replace manpower, quickly review contracts, build an efficient government, and ensure the transactional security of real estate.