The Taichung Local Tax Bureau has launched the "Local Tax AI Anywhere Door," a 24/7 intelligent service platform powered by AI and Natural Language Processing (NLP). By integrating local, national, and cross-agency data, the system utilizes Deep Learning (BERT) and a specialized tax knowledge base to provide precise, multi-turn conversational consultations. The platform also features online applications, tax simulations, e-payments, and live text/video support, drastically reducing processing time and costs for citizens. To date, it has served over 440,000 cases with 99% accuracy and over 90% satisfaction, effectively lowering transportation-related carbon emissions and demonstrating the power of human-centric digital governance.

ITS traffic data collection has solved the laborious and time-consuming task of manually calculating traffic flow in the past. It aims to achieve the goals of smoother road conditions and reduced accidents through intelligent traffic diagnosis. By utilizing intelligent transportation systems, the system automatically tracks vehicles, identifies vehicle types, predicts trajectories, and transforms the data into useful information. This assists in real-time interpretation and improvement of traffic engineering. This system is particularly crucial in Taiwan, where over 60% of traffic accidents occur at intersections. Through big data analysis, identifying issues and formulating solutions is possible, thereby lowering accident risks. This approach proves more effective than simple advocacy and alerts.

Live crowd movement information is crucial in busy public spaces. Manual checks and basic sensors often lack accuracy and fail to keep up with real-time changes. The People Counting System uses AI video analytics and multi-sensor fusion. It delivers accurate, real-time crowd data. The system automatically counts people, tracks direction, monitors density, and provides instant alerts and reports. Deep learning ensures accuracy in low-light or crowded conditions. Multi-target tracking prevents double-counting. Edge computing and cloud-based management enable on-site analysis and long-term monitoring. Integrating cameras, infrared, Wi-Fi, and Bluetooth data improves detection and increases coverage. The system generates real-time heat maps, flow analyses, and historical records. These support layout optimization, entry regulation, evacuation planning, and efficiency. The system serves malls, transit hubs, campuses, parks, and public buildings. It is vital for smart cities. It replaces manual counting with intelligent management for better safety, responsiveness, and adaptability.

"Hualien AI Agent: 24/7 Digital Travel Hub" is a smart solution specifically designed to enhance urban resilience and boost traveler confidence. Built on the LangGraph architecture and integrated with multiple Large Language Models (LLMs), the system utilizes Natural Language Processing (NLP) to precisely understand user needs. It supports over 20 languages, providing authoritative information ranging from local culture to real-time post-disaster traffic updates and safe routing. As the first AI Agent in Taiwan capable of proactively calling multi-source real-time APIs across various government departments, it combines LBS (Location-Based Services) with a professionally maintained RAG authoritative knowledge base. This allows the system to push precise safety alerts and personalized itinerary recommendations to users. Through deep OMO (Online-Merge-Offline) integration, the service extends from digital platforms to major transportation hubs, visitor centers, and local businesses. It not only demonstrates the resilience of digital governance but also fully empowers the tourism industry to accelerate its recovery.

Leveraging world-class 5G and advanced technologies, FET has built a “5G Telemedicine Platform” to deliver mobile, zero-day telemedicine services. This year, 5G telemedicine has expanded to 15 counties and 59 districts. During the COVID-19 pandemic, we also supported hospitals in providing remote clinical services and maintaining routine medical care. Features Real-time telemedicine services to strengthen medical resources in remote areas Support for medical IoT devices High-level system integration with hospital workflows Newly introduced patient functions to meet epidemic-related demands AI-powered analysis to assist physicians in diagnosis Full-time video recording to ensure doctor-patient trust and information security Support for virtual NHI cards Awards & Certifications • 2026 Taiwan Excellence Award – The highest honor for product innovation and superior quality • 2025 National Industrial Innovation Award – First telecom company to win in 18 years • 2025 Yang Award – Sole telecom winner for smart healthcare innovation • British Chamber of Commerce in Taipei – Better Business Award 2025 • Certified with U.S. HIPAA for global data security compliance • Holds ISO 27001, ISO 27017, ISO 27018, and ISO 27701 certifications

The innovative parking operations solution integrates AI-based Automatic Number Plate Recognition (ANPR), sensing devices, IoT infrastructure, and a cloud management platform. By streamlining parking management, reducing manual intervention, and providing actionable insights through real-time data, this solution helps parking operators maximize space utilization and enhance customer satisfaction with a transparent, data-driven, brilliant parking service. The system provides real-time visibility into vehicle entry and exit, space occupancy, and on-site traffic flow. It supports ticketless access and license plate–based payment. It also offers real-time parking guidance and multiple payment options. These features reduce labour costs and enhance the user parking experience. A centralized management platform and operational data analytics give operators insights into traffic patterns, space turnover, and revenue performance. This enables informed decisions on pricing strategies and space allocation. As a result, operators can achieve efficient, sustainable smart parking operations.

Agriculture is the main industry in Yunlin County. Nearly 1/3 of the population are workers in the primary industry. In addition, more than 60% of the population in the related industry chain is engaged in agriculture-related businesses. However, due to the outflow of young people from rural areas, an aging society, and global climate anomalies have made it difficult for agriculture to maintain stable yield and quality, and the international community has responded to the issue of carbon reduction. How to balance food security and environmental sustainability has become a major issue in the current agricultural transformation. Therefore, the Yunlin County Government promotes the agricultural creation service guidance team, discovers local DNA, combines traditional agriculture to carry out digital transformation of farms, effectively improves agricultural productivity, bridges the gap between labor shortage and unstable production, assists the agricultural industry in line with international carbon reduction trends and create low-carbon sustainable urban and rural happiness.The project won the 2023 Smart City Innovation Application Awards.

Taiwan AI Cloud provides industry-specific AI application integration services, including custom LLM model fine-tuning, AI deployment planning, and AI training and inference platform development. Built on the Formosa Foundation Model (FFM) — an enterprise-grade large language model optimized for local languages and industries — or other high-performance open-source models, our solutions enable organizations to systematically integrate AI into real-world operations. Through expert consulting and tailored implementation, we help enterprises enhance operational efficiency, optimize customer experience, innovate business models, and build sustainable AI capabilities that drive long-term digital growth.

Through matchmaking of public and private forests, enterprises can acquire forest-related data through hosting mechanisms. This includes metrics such as survival rate, tree height, carbon sequestration, and corresponding SDGs (Sustainable Development Goals) indicators. Leveraging deep learning and image processing technology, CoCoTree transforms trees and forest landscapes into data, providing customers with highly accurate forest information. This includes metrics such as carbon emissions, tree growth status, and changes in the ecosystem.

Over the past decade since its launch, the JW Eco-Technology brand system has executed over 1,000 projects worldwide, earning unanimous global acclaim. It delivers tailored solutions for unique environmental challenges, including pollution, urban ailments, flooding, water scarcity, water contamination, air pollution, urban heat islands, and sustainability issues—all core domains of JW Eco-Technology. From 2015 to 2025 (COP21-COP30), it was invited annually to UN Climate Conferences for 10 consecutive years, recognized as "key technology for improving global warming." Notably, in 2022, the UNFCCC Global Stocktake uniquely announced on its website: "JW Eco-Technology as a holistic solution for climate adaptation and mitigation." In 2023, it clinched the UN LivCom Awards for SDGs—the first and sole global winner. Proven by over 1,000 global cases, interdisciplinary research, and awards in hydrology, civil engineering, green energy, climate, environment, atmosphere, biology, microbiology, physics, chemistry, etc., JW Eco-Technology's "JW Eco-Smart Sponge City" stands as humanity's optimal solution to climate change.

Prof. Chia-Hsin Chen’s Team – An Innovative AI-Powered Tongue Vibration Training System This project develops an AI-driven tongue vibration training system for dysphagia and obstructive sleep apnea. It combines a safe, adjustable tongue device, AI motion tracking with real-time biofeedback, EEG-based cognitive monitoring, and AR-based gamified training to deliver personalized, engaging, and data-driven rehabilitation.